Shipping policy

Gabriel’s Graphix — Shipping Policy

Last Updated: 11/29/25

1. Order Processing Times

  • Standard processing for custom orders (screen printing, embroidery, DTF, signage, decals, etc.) is 5–10 business days after payment AND artwork approval.
  • Processing times may vary during peak seasons, holidays, or due to material backorders.
  • Orders do not enter production until proofs are approved and invoices are paid in full.

2. Shipping Methods

We ship using reliable carriers, including:

  • USPS
  • UPS
  • FedEx

Customers may select their preferred shipping method at checkout when available.

3. Shipping Rates

Shipping rates are calculated based on:

  • Order weight
  • Package dimensions
  • Destination
  • Selected shipping method

Free shipping may be available on qualifying orders or promotions where stated.

4. Shipping Timeframes

  • Standard: 3–7 business days
  • Expedited: 1–3 business days
  • Overnight: 1 business day (when available)

Once the package is handed to the carrier, delivery times are outside our control.

5. Tracking Your Order

  • A tracking number will be emailed once your order ships.
  • Tracking updates may take up to 24 hours to appear.
  • Tracking is available through the carrier’s website.

6. Local Pickup

  • Local customers may select Local Pickup at checkout.
  • You will receive a notification when your order is ready.
  • Pickup hours and location details will be provided via email.
  • Orders should be picked up within a reasonable timeframe.

7. Shipping Issues & Carrier Delays

Once an order is shipped, Gabriel’s Graphix is not responsible for:

  • Carrier delays
  • Weather disruptions
  • Carrier routing errors
  • Incorrect addresses provided by the customer

If a package is delayed, please contact the carrier using your tracking number.

8. Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages after delivery is marked completed.
  • If a package is lost in transit, contact the carrier to file a claim.
  • If your item arrives damaged, email us with photos of the damage within 48 hours.
  • We will assist in filing a carrier claim and determining replacement options.

9. Incorrect Addresses

Customers are responsible for entering the correct shipping address.

  • If the wrong address was provided and the order ships, we cannot refund or replace the order.
  • If the error was ours, we will correct and reship at no cost.

10. Split Shipments

Some orders may ship in multiple packages due to:

  • Product type
  • Package size
  • Inventory availability
  • Different production timelines

You will receive tracking updates for each package.

11. Contact Information

If you have questions regarding shipping, contact us:

  • Email: info@gabrielsgraphixco.com
  • Phone: (731) 234-1625
  • Website: www.gabrielsgraphixco.com