Find answers about our products
Frequently Asked Questions
How do I place an order?
You can start your order by filling out our online order/quote form on the website, emailing us at info@gabrielsgraphixco.com, or calling 731-234-1625. Please share as many details as possible: quantity, garments, print location, deadlines and artwork.
Do you have a minimum order quantity?
Yes, we specialize in bulk orders:
- Screen Printing: Minimum of 24 shirts per design
- Embroidery: Minimum of 12 pieces per design
- DTF Printing: Minimum of 12 pieces per design
- Signs & Banners: Minimums vary by product
We do not offer one-off or single-shirt printing.
Can I order just design work without printing?
No. We offer graphic design services only for customers who are placing a printing or embroidery order. All design work must be paired with an order for printed/embroidered products.
How do I get a quote?
Submit your details and artwork through our quote form or email us. Pricing depends on quantity, number of print locations, number of colors and type of items. We'll review your information and send a quote as soon as possible.
What kind of artwork files do you accept?
We prefer vector files (AI, EPS, PDF) or high-resolution PNG files with a transparent background. If your artwork needs cleanup or redrawing, we offer artwork and vectorization services for an additional fee.
How do I approve my proof?
Simply reply to the proof email with one of the following:
- "Approve as is" - ready for production
- "Approve with the following changes: ..."
- "Not approved" - and describe what needs to be adjusted
Once approved, no further changes can be made.
Will I see a proof before you print?
Yes. We send a digital proof/mockup for your approval before your order moves into production. This is your chance to check spelling, design placement and colors.
What is your turnaround time?
Standard turnaround is typically 5-10 business days from proof approval and payment (or deposit), depending on the size and complexity of your order. Larger or more complex orders may require additional time.
Do you offer rush orders?
Rush options may be available depending on our schedule and current workload. Rush fees will apply. If you have a firm deadline, please let us know up front so we can confirm availibility.
When is payment due?
Payment is typically due before production begins. If a balance remains at completion:
- All balances are due upon pickup
- No order leaves the building without being paid in full
- If shipping has been requested, the balance must be paid in full before your order is shipped
What forms of payment do you accept?
We accept common electronic and in-person payment methods (cards, online invoice, etc.). Details can be found on your invoice or by contacting us directly.
Do you offer shipping?
Yes! We are based in Jackson, TN, but we ship worldwide. Shipping costs are based on weight, destination and speed.
How can I find out about holiday closing dates?
Visit our Google page to stay up to date on holiday closing dates and any special hours.
When can I pick up my order?
Once your order is complete, we will contact you with pickup instructions and hours. Please make sure your balance is paid in full before pickup or at the time of pickup.
What is the best way to contact you?
The best ways to reach us are:
- Email: info@gabrielsgraphixco.com
- Phone: 731-234-1625 (NO TEXTING)
- Website contact form
Please allow up to 24 hours for a response during business days.
What products do you offer?
We offer a wide range of custom products, including:
- Screen printed t-shirts, hoodies and apparel
- Embroider hats, polos, jackets and workwear
- Vinyl banners, retractable banners, yard signs and step & repeat backdrops
- Decals, stickers, window graphics (and more depending on your shop list)
- DTF prints and transfers
- Graphic design paired with print orders
Do you accept text messages?
No texting, please.
For the most accurate and timely communication, contact us by phone or email instead.
How should I care for my printed or embroidered garments?
For best results:
- Turn garments inside out
- Wash on cold with mild detergent
- Avoid bleach and harsh chemicals
- Tumble dry low or hang to dry
- Do not iron directly over printed or embroidered areas
Do you print single shirts or one-off items?
No. We specialize in bulk order only and do not print one-off or single-shirt screen printing orders.
What is your return policy?
Because each order produced by Gabriel's Graphix is custom-made, all sales are final. We do not accept returns or exchanges on custom screen printing, embroidery, signage, DTF prints or any personalized items.
If there is an issue with your order due to a mistake on our end (printing error, incorrect garment, wrong quantity, etc.), please contact us within 48 hours of receiving your order so we can review and correct the issue promptly.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Once your order is completed and shipped:
- Standard shipping: Typically 2-5 business days
- Priority shipping: Typically 1-3 business days
- International shipping: Varies by country
Please note:
Production time is separate from shipping time. Production begins after approval and payment.
How can I track my order?
Once your order ships, you will receive an email containing:
- Your tracking number
- A direct tracking link
- The name of the shipping carrier
You can click the tracking link at any time to check the status, expected delivery date, and shipping progress.
If you did not receive your tracking information, please check your spam folder or contact us for assistance.
Do you charge for design or vectorization?
Yes. Gabriel's Graphix charges a design and/or vectorization fee for any artwork that needs to be created, cleaned up, redrawn or converted into a print-ready format.
Design work is only available when paired with a printing or embroidery order, and all fees will be clearly listed on your quote or invoice before production begins.
Providing your artwork in high-resolution or vector format (AI, EPS, PDF, PNG) can help reduce or eliminate design fees.
Do you kept my artwork on file?
Yes. Your approved artwork and design files are kept on record for future reorders. This helps ensure consistency and allows you to reorder the same design easily without resubmitting artwork.
Please note that any new changes, revisions or redesigns may require additional design or vectorization fees.
What happens if my package is lost/delayed?
Once your order has been shipped, delivery times and handling are managed by the shipping carrier. If your package becomes lost, delayed or marked as delivered but not received, we will help guide you through the carrier's claim process, but Gabriel's Graphix is not responsible for carriers delays, mishandling or lost packages.
If your shipment appears delayed, please check your tracking number first. If the carrier confirms the package is lost, you may file a claim with them directly. We will provide any necessary documentation to assist you.
For time-sensitive orders, we recommend selecting an upgraded shipping option to help reduce the risk of delays.
Do you offer local pickup?
Yes. Gabriel's Graphix offers local pickup for customers in and around Jackson, TN. Once your order is complete, we will contact you with pickup details, available pickup hours and the exact location.
Please note that all balances must be paid in full before or at the time of pickup, and no order leaves the building unpaid.
Can I supply my own garments?
We do not accept customer-supplied garments. This is because we cannot guarantee the quality, durability, or print results on items we did not source ourselves. Garment quality varies widely, and using customer-provided items carries a higher risk of misprints, shrinkage, dye migration and production damage.
To ensure the best results, we recommend choosing from the high-quality apparel brands we offer, such as Gildan, Bella+Canvas, Next Level, Comfort Colors, and more.
What brands do you offer?
Gabriel's Graphix offers a wide selection of high-quality, trusted garment brands to ensure great print and embroidery results. We source from industry-leading manufacturers know for consistency, comfort and durability.
Some of the most popular brands we offer include:
- Gildan
- Bella + Canvas
- Next Level Apparel
- Comfort Colors
- Hanes
- Jerzees
- Fruit of the Loom
- Port & Company
- Richardson (hats)
- Yupoong/Flexfit (hats)
If you're looking for a specific brand, style, or specialty garment, just let us know, we can check availability and help you choose the best option for your project.
Do you offer youth sizes?
Yes! Gabriel's Graphix offers a full range of youth sizes for screen printing and embroidery. Most of our trusted garment brands, such as Gildan, Bella + Canvas, Next Level and Port & Company, provide youth options, including:
- Youth t-shirts
- Youth hoodies
- Youth long sleeves
- Youth polos
- Select youth outerwear
Availability may vary by brand, color, and style, so if you need youth sizing for your order, just let us know and we'll help you choose the best options for your project.
How long is my quote valid?
Quotes from Gabriel's Graphix are valid for 7 days from the date they are issued. Pricing and garment availability can change based on supplier costs, inventory levels and market conditions, so we recommend approving your quote as soon as possible to lock in the listed pricing.
If your quote expires, we're happy to review and update it based on current pricing and stock availability.